A knowledge utilization tool on the cloud that contributes to improving the quality of product support responses!
Are you struggling with "product complexity," "knowledge becoming siloed," and "lack of training time" in customer support? *Case studies available.
"I want to improve the first contact resolution rate of the call center." "Due to the aging of skilled technicians, the transmission of product knowledge has become urgent." "As the number of handled products increases, the knowledge required of operators is also growing." "I want to reduce the time and cost involved in training new staff." "We are not making use of past response histories." When important information such as manuals, procedure documents, work reports, and FAQs is scattered across various tools, the confirmation process becomes complicated, leading to missed responses and contributing to individual reliance, which can result in decreased productivity. With 'SolutionDesk', it is possible to gather and centrally manage information scattered throughout the company in one place. By accessing it, anyone can always utilize the latest information. Posting comments and videos is also easy, allowing for the accumulation and sharing of individual "know-how" alongside business documents, contributing to "overwhelming productivity improvement." [Customer Case Studies] 1. Ishida: Reduced training time by organizing support knowledge. 2. Ulvac: Consolidated past response histories to enhance the quality of service engineers' responses.
- 企業：アクセラテクノロジ
- 価格：Other
